Shipping & Delivery Policy
We deliver to any physical address in the world however the time & cost of the shipping is different in certain situation as mentioned below.
- We ship worldwide except few countries.
- We use DHL, SkyNET, RGS, Pakistan Post & FedEx for international orders.
- Cash on Delivery service is available only in Pakistan with M&P and Trax while Darewroo is in Peshawar.
Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in the verification of information, orders can face temporary delays. Orders placed through the online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further.
Payments will be collected from the shipping address for all cash-on delivery methods. Once the order is shipped, you will receive an email contacting tracking information, be sure to check your junk/spam folder as well.
Shipping and Customs duties:
Shipping charges are based on the destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.
Order Cancelations: Orders placed through the online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further. If the fraud status returns ‘failed’ the order is cancelled automatically.
Cash on delivery orders will be cancelled if they are not confirmed within 7 days of order placement. Orders can be cancelled at any time before they are processed, KPW may cancel orders for any reason which may include: Out of stock items, Pricing or technical errors
Our priority is customer satisfaction. If you have any queries or suggestions regarding delivery and shipment feel free to drop an email to info@kaltur.pk or send a WhatsApp message to +92 314 97 11 943